We are happy to help if we can (best-effort), but it helps if you are friendly and polite. SEB is free software, we provide it for free without any warranties.

We understand you may be under pressure and stress, so are we often. No, you have to directly contact the vendor of that custom SEB version or application based on SEB.

I'm using a custom version of SEB (which is called differently, like SEB or another application name, but I know it is based on SEB) and I have a problem, can you help me?.

If no quit password was set up, try to just press the enter key. We don't know the Quit password which is used for your exam and we cannot find it out. There is no default SEB Quit password, it is always set up by the people who set up the exam. Then you need to contact the exam support (your exam organizers, teacher, proctors, etc.), because they know that password. Sometimes SEB displays a red lock screen, when something happens during the exam, which would make the exam insecure. If correctly set up, after submitting an exam, the exam/learning management system displays a button or link to unlock the device and quit SEB/the exam session without having to enter a SEB Quit password.

SEB asks me for a quit/unlock password to quit or to close a red lock screen.

decides to require SEB for your exam, THEY ARE RESPONSIBLE to help you. If your school, university, teacher, a company etc.

We develop it and provide it, without any kind of warranty. SEB is completely free to use (freeware software). When you have a problem with some website you try to open in Chrome or Firefox, you also don't call or write Google or Mozilla to help you (unless you're a web developer and are sure that the browser has a bug). We are not responsible for any web-based systems SEB is used with and cannot give any kind of support for these systems. We only develop the SEB application itself (which is basically a special, kiosk/lockdown web browser). SEB can be used with numerous exam systems, learning management systems or other web-based e-assessment systems.

We don't know the Quit password which is used for your exam and we cannot find it out.). They know the exam and the exam system they use, they hopefully set up and tested everything properly, they have configured the settings for SEB for that exam, for example the SEB Quit/Unlock password (there is no default SEB Quit password, it is always set up by the people who set up the exam. Always first contact your exam organizers (the people or organization which let you take that exam). I am a student and have a problem with my exam and SEB, can you help me?.

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